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FAQ

Frequently Asked Questions: 

Q. How soon will my order ship?

A. It is our goal to ship all orders within 3 business days after the order is placed. However with over 1600 items in our product mix that is not always possible. Custom made items like eSCENTually for you candles, Gem Bombs have to be made for your order. Other things that may cause your order to be delayed are large quantities of a single item, large orders, and supply issues from vendors.

 

Q. How can I view my team members?

A. Once logged into your affiliate back office click on "General Statistic" and then on "Tier Statistics" In the left column you will see the user name of your 1st line downline. You may click on their user name to email them. If there is a + sign in the right hand column of your 1st level team member then you can click on it to show their 1st level affiliates.

 

Q. How do I add someone to my team?

A. Share your personal URL with them, when they click on your link and then select "Join My Team" and fill out the "Welcome Affiliate" page their account will be created under you.

 

Q. Someone placed an order from my link and I have not received notification.

A. You will not be notified of a new order until the order is confirmed and approved. This generally happens in the evening each day. You may also look in your Affiliate back office under "Commissions" then "Pending Approval". If you do not see it there then email us at info@soylscents.com letting us know that you checked your back office and it is not there.

 

Q. What do I do if someone joined and I do not see them on my team?

A. Send an email to info@soylscents.com with your full name and their full name, make sure the names are the same as what you both joined under.

 

Q. How do I cancel my auto ship payment and reduce my commission to 25% on referred retail orders and to a 25% discount on my personal purchases?

A. Go to your PayPal account and click on "My Money" and then look for "My preapproved payments" and then cancel the profile for SoyLScents/SoyLicious

 

We will be updating this page with more information in the near future! 

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